How do I register?
To register, simply click on the "register" button located in the top right corner of the portal's home page. You'll need to provide your email address, which must match the one you've registered with the School for security reasons. The system will then send a One Time Passcode (OTP) to your registered mobile number for verification. Once entered, you'll be prompted to set up your password.
My email will not work when registering?
If your email address doesn't match the one registered with the School, please contact pgs@studentsafe.com to update your details on the School’s system.
When registering my email, I didn’t receive a 6-digit code?
If you didn't receive a code, it's likely that your mobile number doesn't match the records held by the School. Please contact pgs@studentsafe.com to update your details.
Where can I find the bus routes and timetables?
You can find detailed bus routes and timetables on this website. Explore each route to see bus stops and departure/arrival times.
What if I would like an additional stop?
Our service can be flexible and additional stops can be added if there's enough demand and if they fit within the current routes. Feel free to contact us at pgs@studentsafe.com for assistance.
What if I need different stops/routes during the week to accommodate my child’s regular travel?
While split bookings aren't available, we understand exceptional circumstances may arise. Please email us at pgs@studentsafe.com for assistance.
How will billing work?
| Price Zone | Pick-up / Drop-off locations | Termly Booking (price based on return journey, 5 days a week) | Non-termly flexible bookings (price is each way) |
| 1 | Portsea Island (local route & stops) | £263 | £4 |
| 2 | Fareham, Drayton, Emsworth, Hayling Island, Langstone, Durrants, Havant | £315 | £5 |
| 3 | Bishop’s Waltham, Curdridge, Curbridge, Burridge, Swanwick, Segensworth, Fontwell, Chichester, Bosham, Clanfield, Blendworth, Corhampton, Droxford, Soberton, Newton, Wickham | £368 | £6 |
What are the booking options for my child on The Portsmouth Grammar School's Home-To-School service for this academic year?
Termly bookings can be placed when the booking window opens and ad hoc bookings can be placed once term starts.
If I book my child on the bus but they do not travel, will I still be charged?
Yes, as the seat is reserved for your child, no other student can take that seat.
If I cancel my booking after half a term, will I get a refund?
No, billing is for the whole term to facilitate route planning and capacity prediction.
If I start my booking after half a term, will I be charged less?
No, billing is for the whole term. This allows us to plan the routes, stops and bus capacity.
How do I cancel / give notice for the bus service?
For pupils not in exam years, all bookings are termly and must be made in advance. Please see the following notice criteria below.
Pupils across all year groups:
If you are using the bus services for the Summer Term 2026 but do not require the services for the Autumn Term 2026, notice must be provided by Wednesday 25th March 2026. Notice should be provided in writing to pgs@studentsafe.com. If notice is not provided, the charge will be applicable to the Autumn Term.
Pupils in Year 11 and Year 13:
If you have a pupil in Year 11 or Year 13 and wish to stop using the bus services during the Summer Term 2026 (i.e. you do not require the bus for the full Summer Term due to Study Leave) you must provide notice by Wednesday 25th March 2026. Notice should be provided in writing to pgs@studentsafe.com.
When bookings open for the Summer Term, you will be able to place your bookings for a shorter date period.
Year 11 Study Leave begins on Friday 1st May 2026 . Regular coach bookings for the Summer Term will need to be made through to Thursday 30th April 2026.
Year 13 Study Leave begins on Friday 8th May 2026. Regular coach bookings for the Summer Term will need to be made through to Thursday 7th May 2026.
If we do not receive sufficient notice, you will be charged for the current term you are entering.
What if I need to amend my travel arrangements before the start of term?
Please email us at pgs@studentsafe.com, and we'll assist you.
What if I need to amend my travel arrangements after the start of term?
Please email us at pgs@studentsafe.com, and we'll assist you.
What to do if the school bus is running late?
Wait at your stop for 10 minutes after the scheduled pick-up time.
Check the StudentSafe parent app for bus tracking and updates.
If the bus hasn't arrived, contact the StudentSafe control centre at 023 9200 3597.
What if my child misses the bus?
While we recommend being at the stop at least 5 minutes early, our buses should not depart before their allocated time.
If your child misses the bus, you'll need to arrange their journey to School and please notify us at pgs@studentsafe.com.
Fobs
Pupils will receive fobs for easy boarding and disembarking.
These provide live tracking for your child’s journey to and from school, to ensure accurate parent notifications are sent via the StudentSafe Parent app.
There will be a charge to replace lost fobs via the School office.